Accessibility
Everyone is welcome
We want our concerts to be enjoyable, welcoming and safe for all music lovers.
Our friendly Box Office team is here to help you find the best seat for your needs and to make your visit as comfortable as possible.
We’re proud to be part of the Hidden Disabilities Sunflower initiative, a globally recognised program supporting people with non-visible disabilities.
Planning your visit
Physical access
Our venues are accessible for wheelchair users and others using mobility aids.
Most TSO concerts are held at Federation Concert Hall and the TSO Studio, both accessed via the Hotel Grand Chancellor foyer.
- The hotel is wheelchair accessible
- There’s a drop-off area at the front of the hotel, leading directly to the foyer, Box Office and concert hall
- Reserved wheelchair seating and easy-access seats are available inside the concert hall
- Please contact the Box Office ahead of time so we can help you find the best spot.
Find detailed venue accessibility information
If you can't find the venue you're going to please check the concert page for address and accessibility details, or get in touch with our Box Office.
Sunflower initiative
Supporting people with non-visible disabilities
We’re proud to be part of the Hidden Disabilities Sunflower program.
The Sunflower symbol lets people discreetly indicate that they may need extra support, time or understanding.
Our staff are trained to recognise the Sunflower. We understand some concertgoers may need:
- Help getting around the venue
- Extra time when purchasing tickets
- A quiet space if feeling overwhelmed.
Sunflower lanyards or badges are available at the TSO Box Office.
Assistance animals
Guide dogs and other registered assistance animals are welcome at all our venues. Please contact us to discuss how we can help.
Companion Cards
Companion Card holders receive a complimentary ticket for their companion.
To book, contact the Box Office:
- 1800 001 190 (Mon–Fri, 10am–4pm)
- boxoffice@tso.com.au
Hearing support
Hearing Loop
A hearing loop is available in Federation Concert Hall. For support at other venues, please contact the Box Office.
Sensory support
Sensory kits are available at the Box Office and include:
- Weighted blanket
- Noise-reducing headphones
- Sunglasses
- Fidget toy
These packs are designed to help create a more comfortable and enjoyable concert experience.
Seating tips for comfort and access
Some seating areas may not suit all concertgoers. Please read these tips or talk to our Box Office staff for help choosing your seat.
Federation Concert Hall
- Balcony seating may feel uncomfortable for people who dislike heights
- Centre seats are harder to access than aisle seats
- Balcony areas can get warm – we recommend wearing layers
In general
- Seating is closely spaced
- Audience members may need to shift for others to pass
- Aisle seats offer easier access – we recommend these if you need extra space or want to be closer to entrances/exits
- We will always have accessible seats available in venues, you can contact the box office for more details, or to reserve these seats
- Our staff are always available to help you get to your seat safely and comfortably.
Relaxed performances
Relaxed performances are designed for kids aged 5–10 who:
- Find it hard to sit still
- Have sensory needs
- May feel nervous trying something new
These informal 50-minute concerts are held in the safe and welcoming TSO Studio.
What to expect
- Choose where to sit – on a chair, a favourite cushion that you bring, in a group, or by yourself – wherever is comfortable
- Meet the musicians and their instruments
- Enjoy the music
- You’re free to move around, make noise, and come and go as you need
Visit the TSO Box Office inside the Hotel Grand Chancellor and we’ll guide you from there.
Schools performances
The TSO works with schools across Tasmania to ensure our events are held in venues that are safe and accessible for all students.
Accessibility information can be found on each concert page, or detailed information about Federation Concert Hall can be found here.
