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If you choose to have your ticket emailed to you, you do not have to print it. Your email ticket will have a QR code that our ushers can scan on the night. We suggest ‘flagging’ the email in your inbox so you can easily find it on the night.

Simply call, visit or email the Box Office and we’ll either re-send your tickets or arrange for them to be collected on the night.

The TSO Box Office is open 10am – 4pm Monday to Friday and you can email boxoffice@tso.com.au or call us on 1800 001 190.

You are very welcome to pass your tickets on to friends or family to use.

If you are unable to attend a concert, you may like to return your tickets to the TSO as a charitable donation. Please email boxoffice@tso.com.au or call us on 1800 001 190 (10am – 4pm Monday to Friday).

If you’re a TSO package holder and cannot make one of the concerts in your package, you can exchange your tickets for another event with no exchange fees, or simply pass your ticket/s onto someone else.

To request an exchange, email boxoffice@tso.com.au or call us on 1800 001 190 (10am – 4pm Monday to Friday).

Please make exchange requests at least 48 hours before the performance.

At the time of booking you can choose to receive your tickets by email, Australia Post delivery or to collect them from the Box Office.

Mobile tickets, which you can add to the digital wallet on your smartphone, are sent by email 7 days prior to each performance.

If collecting your tickets from the Box Office on the night of a performance, we suggest you get there early to avoid the rush (we open 2 hours prior to each concert in Federation Concert Hall and at least 1 hour prior to concerts in other venues).