Our Feel More Guarantee
Our guarantee:
If you feel nothing during one of our concerts — not even a single flicker of emotion — we’ll give you your money back.
We're not kidding
It applies to every show the Tasmanian Symphony Orchestra performs, including our Live Sessions and Family Concerts.
Here’s how it works. In the unlikely event you should wish to claim your cash back, simply explain the reasons why you genuinely didn’t feel anything to our passionate, understanding team. You can either visit the TSO Box Office in person, or call or email.
But we’re confident you won’t need to.
FAQs
All in-person concerts sold and ticketed by the TSO are included in the Feel More Guarantee, excluding TSO for Schools education concerts, and group bookings.
To apply for a refund as part of the Feel More Guarantee, please contact the TSO either in person at the TSO Box Office, email or over the phone.
Email boxoffice@tso.com.au or phone 1800 001 190 (10am – 4pm Monday to Friday).
The TSO Box Office is open 10am – 4pm Monday to Friday in the Federation Concert Hall, 1 Davey Street, Nipaluna / Hobart.
You must seek the refund within 7 days from the date of the concert you attended and provide proof of attending the concert, such as ticket or receipt/confirmation email.
This offer relates to one concert ticket per customer per year.
