At the TSO we are passionate about increasing accessibility to our workplace and concert venues for our artists, staff, and audiences.
As part of that, we’re proud to be part of the Hidden Disability Sunflower initiative, a globally recognised program supporting people with non-visible disabilities.
What is the Hidden Disabilities Sunflower?
Some disabilities, conditions or chronic illnesses are not immediately obvious to others.
The Sunflower symbol lets people discreetly indicate (by wearing a sunflower badge, lanyard or wristband) that they may need extra support, time or understanding.
Our staff are trained to recognise and assist people who wear the Sunflower or who otherwise indicate that they need help or patience and understanding.
We understand some concert goers may need:
- Help getting around the venue
- Extra time when purchasing tickets
- A quiet space if feeling overwhelmed.
Sunflower lanyards or badges are available at the TSO Box Office.
As our Customer Service Manager Cameron Bryer says, the TSO is passionate about making sure our concerts are enjoyable, welcoming and safe for all music lovers.
‘That’s why we’re excited to become a Hidden Disability Sunflower member organisation, joining a global initiative to support people and raise awareness of non-visible disabilities,’ Cameron says.
Sensory support
Tasmanian not-for-profit St Lukes is a TSO Business Collective member and has donated sensory packs to the TSO, helping make our concerts more accessible for people with sensory needs.
Each pack includes a blanket, noise-reducing headphones, sunglasses, and a fidget toy. These items are designed to help create a more comfortable and enjoyable concert experience.
Sensory packs are free to borrow from our Box Office at any TSO concert.
Relaxed performances
Relaxed Performances are designed for kids aged 5–10 who find it hard to sit still, have sensory needs or may feel nervous trying something new.
These informal 50-minute concerts are held in the safe and welcoming TSO Studio.
What to expect at a Relaxed Performance:
- Choose where to sit – on a chair, a favourite cushion that you bring, in a group, or by yourself – wherever is comfortable
- Meet the musicians and their instruments
- Enjoy the music
- You’re free to move around, make noise, and come and go as you need
Visit the TSO Box Office inside the Hotel Grand Chancellor and we’ll guide you from there.
If you’d like to hear more about how we can make your visit to the TSO more enjoyable, please contact our friendly Box Office team. Call 1800 001 190 10am – 4pm Monday to Friday or email boxoffice@tso.com.au
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