COVID-19 UPDATE

PLAYING IT SAFE – TSO COVID-19 POLICY

The Tasmanian Symphony Orchestra is committed to creating an environment that is safe for all concert-goers. To that end, please find below our Covid-19 Policy, as of January 2022.

Double Vaccination

Concert-goers aged 16 and above are required to be double vaccinated and may be asked to show proof of vaccination at the performance venue on concert night. Concert-goers who have a valid exemption are kindly asked to provide proof of a recent negative Covid-19 test.

Face Masks

Face masks are compulsory at the concert venue (including the foyer) at all times for all attendees over the age of 12. Concert-goers under the age of 12 are not required to wear a mask but are strongly encouraged to do so. Face masks should be worn properly, covering the nose and mouth, and meet the standards set by the Tasmanian Department of Health. Concert-goers who do not satisfy this requirement will be asked to leave the venue.

QR Code Check In

All concert-goers are required to check in via the Check in TAS App. If you do not have a smartphone but friends or guests do, you can check in on their phone. If no one in your party has a smartphone, please see Box Office staff for alternative check-in methods. For concerts at Federation Concert Hall, you will be required to check in upon entry to the foyer, which is situated in the Hotel Grand Chancellor, and again as you make your way to your seat in the Concert Hall, which has a different QR code.

We encourage you to arrive early to allow sufficient time for checking in, ticket collection and to avoid crowding public spaces around the scanners and the Box Office. For more information or to download the Check in TAS App, please go to coronavirus.tas.gov.au/check-in-tas

Hand Sanitiser

Concert-goers are encouraged to make use of complimentary hand sanitiser, available at various stations situated around the concert venue, including the Box Office counter.

Print-at-Home (Paperless) Tickets

The Print-at-Home ticket option is available for most concert venues. By saving an E-Ticket to your handheld device (smartphone or tablet) and presenting it to the usher on concert night, you are able to reduce physical touchpoints, thus minimising the risk of spreading Covid-19.

Precautions

Please stay home if:

  • You are sick or have cold-like symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea, or vomiting).
  •  You have been directed to self-isolate or quarantine by the government agency or a health professional. Please follow the guidelines set out by the Federal and State authorities and any relevant Government Health advice.
  • You are awaiting the results of a COVID-19 test.

OPTIONS FOR SUBSCRIBERS AND TICKET BUYERS

Should our Covid-19 Policy impact upon your concert-going plans, please be mindful of the following ways in which you can still experience the Tasmanian Symphony Orchestra.

If you are a Subscriber:

  • You have full access to TSO Online, which means that you can watch live-streamed concerts from Federation Concert Hall. A fortnight after the concert, live streams are uploaded to TSO Online for further viewing as part of our Video on Demand service. Concerts remain active at Video on Demand for 30 days.
  • A new initiative – Second Chance Ticket – means that should you miss attending a concert for any reason, you can swap your tickets at no charge for another performance at a later date on a stand-by basis.
  • If your query is not covered by either of the points above, please phone the TSO Box Office on 1800 001 190 to discuss your situation. Box Office management will endeavour to find alternative solutions for subscribers depending upon individual circumstances.

All other ticket buyers:

  • Ticket transactions are normally final at the time of purchase, but as a concession to Covid conditions, we are happy to swap your tickets for another performance (not the same program) if you are unable to attend. Simply contact the TSO Box Office no later than one hour before the start of the concert. Either phone the Box Office on 1800 001 190 or call by in person at 1 Davey Street, Hobart. Please note opening hours for in-person and phone enquiries: 10am-4pm, Monday-Friday.