Terms & Conditions

Ticketing Policy

Tickets sold or issued by the TSO are subject to the Live Performance Australia (LPA) Ticketing Code of Practice and to TSO Terms and Conditions of sale.

Tickets to Tasmanian Symphony Orchestra (TSO) events are sold by TSO and third parties including ticketing agents and venue box offices. TSO tickets purchased through third parties are subject to the terms & conditions of those organisations which may differ from those listed below.

Tickets sold by TSO as an agent on behalf of an organisation presenting an event are subject to the conditions of the seller and venue.

Attendees must abide by the terms & conditions of the venue in which the performance is held.

TSO adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available here.

Ticket prices are correct at time of quotation or publication but are subject to change at the discretion of TSO management. Single ticket prices may be dynamically adjusted, without notice, dependent upon market demand.

Ticket refunds will not be given except as provided for under the LPA Code of Practice for the Ticketing of Live Entertainment Events In Australia, available here.

Ticket Exchanges

  • Tickets may be exchanged only between Federation Concert Hall, Albert Hall and Princess Theatre subscription performances
  • Please provide at least 48 hour notice for all ticket exchanges.
  • Tickets purchased through third parties cannot be exchanged through the TSO box office.


  • Tickets and merchandise are posted via standard post. Registered or Express Post may be requested for an additional charge.


  • TSO does not recommend children aged 5 and under attend events other than those specifically designed for them such as outdoor concerts, Family concerts, Education concerts, and Mini TSO.
  • Children between 5 and 16 years are charged at full time student concession rate if no specific child price is advertised.
  • Parents and guardians need to consider the comfort and enjoyment of other audience members if bringing infants and small children to a performance.

Concert attendance policies

  • The TSO reserves the right to vary, substitute or withdraw advertised programs, artists, venues and seating arrangements without notice as may become necessary.
  • The right of admission is reserved.
  • Ticket holders arriving late will not be admitted into the auditorium until there is a suitable break in the performance.
  • Cameras and other recording devices are strictly prohibited.
  • TSO is not liable to you for any claims, damages, compensation, losses or expenses as a result of a TSO performance being cancelled, postponed or changed.
  • You assume responsibility for your own safety and property while at any of the concerts presented by the Tasmanian Symphony Orchestra.

Voices en Masse 2024 Terms & Conditions

  • Cancellation Policy: If a participant cancels 60 days before the first rehearsal, Friday 4 October, any fee paid will be refunded in full; for cancellation between 30-60 days before the first rehearsal 50% of the fee will be refunded; no refund of fees paid will be made for cancellation within 30 days of the first rehearsal. For any exceptional circumstances, refund will be made at the sole discretion of the TSO.
  • Once you submit your registration, the fee cannot be refunded or transferred unless under exceptional circumstances.
  • The right is reserved to vary, substitute or withdraw advertised programs, artists, venues and seating arrangements.
  • If the event is cancelled by the TSO, the TSO will refund the registration fee within 14 days any additional costs incurred by the participant will not be reimbursed.
  • TSO is not liable for any claims, damages, losses or expense as a result of the cancellation of a performance or a change in the description of any performance.
  • You must take care when moving around the rehearsal and performance venues, and follow all lawful instructions given to you by TSO in regard to Workplace Health and Safety. You acknowledge that you are responsible for your own safety and for the safety of any person accompanying you. To the extent permitted by law, you release TSO from any liability for any damage, loss, liability or injury you may suffer in relation to your attendance at a performance however caused, including that due to any negligence or other acts of omission of TSO.
  • TSO reserves the right to seek compensation for any damages, loss, liability or injury TSO may suffer as a result of any willful, reckless or negligent acts or omissions on your part.
  • Photography and sound recordings are not allowed in the venue.
  • Mobile phones, pagers and similar equipment must be turned off before entry to the venue.
  • You acknowledge you are responsible for your own property.
  • If you are photographed, filmed or taped, you consent to TSO or third parties appointed by them, photographing, filming or taping you. TSO or third parties appointed by them can broadcast, publish, licence and use any photographs films, recordings or images of you without compensation. TSO, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.
  • The TSO workplace values are artistry, connection, and integrity – you agree to conduct yourself in a respectful, professional way when participating. TSO will not tolerate any disrespectful behaviour towards staff or other choristers, and choristers will be asked to leave the event should any rude or unacceptable behaviour occur.
  • Choristers affected by drugs or alcohol will not be granted admission to rehearsals or performances.
  • We welcome all singers over the age of 16 to participate. If you under the age of 18 you must have a parent or adult guardian participating also.

The Cat Empire FAQs

If I have already purchased tickets, can I swap them over to the new performance?

If you have already purchased tickets to The Cat Empire with Tasmanian Symphony Orchestra on Tuesday 1 October, you can book tickets to the new performance on Wednesday 2 October and we will refund your original tickets.

What is the difference between Reserved and GA tickets?

Reserved Seating for The Cat Empire with Tasmanian Symphony Orchestra is open to all ages. General Admission tickets are standing room and 18+ only.

Please note: There is no movement allowed between the standing and reserved seating areas.

Can I come if I am under 18?

Yes, of course! The only condition is that you must be accompanied by a parent or legal guardian at all times, and can only hold a ticket for the Reserved Seating area.

Why are the tickets a different price?

Ticket prices for The Cat Empire with Tasmanian Symphony Orchestra are subject to dynamic adjustment, subject to demand. Prices start from $99 for Adults and $89 for Children.