TERMS & CONDITIONS

Tickets sold or issued by the TSO are subject to the Live Performance Australia (LPA) Ticketing Code of Practice and to TSO Terms and Conditions of sale.

Tickets to Tasmanian Symphony Orchestra (TSO) events are sold by TSO and third parties including ticketing agents and venue box offices. TSO tickets purchased through third parties are subject to the terms & conditions of those organisations which may differ from those listed below.

Tickets sold by TSO as an agent on behalf of an organisation presenting an event are subject to the conditions of the seller and venue.

Attendees must abide by the terms & conditions of the venue in which the performance is held.

TSO adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available here.

Ticket prices are correct at time of quotation or publication but are subject to change at the discretion of TSO management. Single ticket prices may be dynamically adjusted, without notice, dependent upon market demand.

Ticket refunds will not be given except as provided for under the LPA Code of Practice for the Ticketing of Live Entertainment Events In Australia, available here.

Group ticketing

Groups of ten or more are eligible for a 10% discount on ticket price. Contact the TSO Box Office directly via email boxoffice@tso.com.au or phone 1800 001 190.

Ticket Exchanges

• Only Tickets purchased through TSO Box Office as part of a subscription package may be exchanged to another concert in the same season.  All other ticket exchanges incur a per-ticket fee.
• Subject to availability and seats comparable to those originally held cannot be guaranteed.
• If original tickets are exchanged for tickets of lesser value no refund will be made.
• Tickets must be exchanged a minimum of 24 hours prior to the concert commencement.
• Original tickets must be returned to facilitate an exchange. Lost tickets cannot be exchanged.
• Tickets purchased through third parties cannot be exchanged through the TSO box office.

Ticket upgrade and downgrades

• If a concession ticket is used by a customer not eligible for the same concession, the difference between the concession and full rate must be paid for by the ticketholder. This upgrade may be carried out directly with TSO box office.
• If a full-priced ticket is used by a concession holder, the difference in price cannot be refunded.

Ticketing fees and charges

• Service fees may apply when booking or exchanging tickets with the TSO Box Office.
• Ticket subscriptions processing and our Education programme bookings are currently not subject to booking or postage fees.
• Ticketing fees and charges may be subject to change without notice.

Postage

• Tickets and merchandise are posted via standard post. Registered or Express Post may be requested for an additional charge.
•  Concession tickets will not be posted.

• Can be held for an agreed period depending upon the time available between booking and concert. Invoices will be issued at the time of booking and prompt payment is required a minimum of 48 hours prior to concert.
• School groups will receive one complimentary teacher ticket for every 20 paying students.
• Cancellation fee of 20% of the total will apply to any booking cancelled 6 weeks or less prior to the relevant concert.
• For more information about the TSO Education program, please click here more information.

At times the TSO will offer special discounts to selected performances. Relevant proof of entitlement must be presented when booking – whether in the form of a password, promotional code, identification or other measure.
Partial refunds will not be given on tickets previously purchased at full price.

The TSO offers special discounts, promotions, and other opportunities from time to time. These offers can be accessed with a unique promotion code which should be entered in the promo code box or quoted to the TSO Box Office at the time of booking and exactly as it appears in the offer/promotion.

Ticket Package renewal deadlines will be published when new concert season information is publically announced and will vary from year to year.

Allocation of seats

TSO will endeavour to seat customers as per submitted request, there may be times that this is not possible due to various reasons such as venue seating changes.

Where a season package has the option of renewing fixed seating the allocation will be held until close of business on the renewal date deadline, after this time they will be released and may be allocated to other customers.

Ticket package change requests will be addressed after the Ticket Package renewal deadline. Seating for these requests is allocated in strict order of receipt and TSO makes no guarantee that all requests can be fulfilled. Where changes cannot be accommodated, subscribers will retain their original seats.

Credit card instalments

TSO ticket packages can be paid by instalments if booked before the published cut-off date. 10% deposit is taken at the time of the booking and subsequent payments are collected in five equal monthly payments; the first instalment date will be published when new concert season information is publicly announced.
This only applies to the ticket component of packages. Donations or memberships must be paid in full and may be in a separate transaction.

Subscriber discounts and special offers

The TSO offers discount and special offers to current subscribers. Subscribers are required to identify themselves as eligible by presentation of their Subscriber Card or by using the assigned promotional code online to access relevant pricing.

Missing tickets: Please contact TSO Box Office to arrange replacements. If you forget your tickets on the day of the performance please come to the Box Office at the venue one hour before the concert and you will be issued documentation to enable you to gain access to the concert.

TSO box office and third parties selling tickets must sight valid concession before tickets are issued and therefore cannot be posted. Venue staff may check concession identification upon entry to the venue, if valid concession identification cannot be produced, an upgrade to the full price ticket will be required. Available concessions may vary between concerts and venues, or may be based on purchases as part of a ticket subscription or single ticket.

Eligible Concessions

• Concession: Australian Social Security Benefits Card, Companion Card holders and Veterans’Affairs pensioners are eligible for concession prices.
• Seniors Card holders are eligible for concession price for the Hobart 2:30pm and Family Classics concerts.
• Student: Full-time Australian students* OR when Child price is not offered, 16 and under.
• Child (when offered): Ages 16 and under.
• Companion Card holders are eligible to receive one complimentary ticket for the carer who is accompanying them to the concert.

⃰ Full-time students from year 7 and above are eligible to purchase TSO ‘Student Pass’ cards which give access to concerts with a one off membership fee. For more information click here.

Children

• TSO does not recommend children aged 5 and under attend events other than those specifically designed for them such as Symphony under the Stars, Family Classics and Education concerts.
• Children between 5 and 16 years are charged at full time student concession rate if no specific child price is advertised.
• Parents and guardians need to consider the comfort and enjoyment of other audience members if bringing infants and small children to a performance.

• TSO reserves the right to vary, substitute or withdraw advertised programs, artists, venues and seating arrangements without notice as may become necessary.
• The right of admission is reserved.
• Ticket holders arriving late will not be admitted into the venue’s auditorium until there is a suitable break in the performance.
• Cameras and other recording devices are strictly prohibited.
• TSO is not liable to you for any claims, damages, compensation, losses or expenses as a result of a TSO performance being cancelled, postponed or changed.
• You acknowledge you are responsible for your own safety and property, and the safety and property of any person accompanying you.