Last updated Thursday 18 Jan 2024
The Tasmanian Symphony Orchestra Pty Limited (ACN 088 230 184) and its related companies (we, us, our) is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) as amended (Privacy Act) including the Australian Privacy Principles.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Some examples of personal information include name, email address, mailing address, telephone number and payment card information. Personal information may also include ‘sensitive information’ about an individual.
Sensitive information means personal information relating to a person’s racial or ethnic origins, political origins, religion, education, occupation, trade union or other professional or trade association membership, sexual orientation, sexual practices, criminal record, and information about a person’s health or biometrics, or a person’s biometric templates. In general, we do not collect sensitive information from our customers.
We collect your personal information directly from you unless it would be impracticable or unreasonable to do so. You may refuse to provide us with some or all of your personal information, however, this may limit the ways in which we can interact with you, and we may be unable to do business with you.
We collect personal information from our customers, members, donors, supporters, business contacts, and other individuals with whom we deal. We only collect personal information by lawful and fair means. We will collect your personal information through our interactions with you, such as where you purchase a ticket to a performance, where we communicate by telephone, mail, email, or when you enter your personal information on our website. In some cases, where it would be unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from a publicly available source, or a third party.
We collect, hold, use and disclose your personal information for the following purposes:
We may disclose your personal information to third parties, such as related organisations, service providers, professional advisers, government and related authorities, as well as your own agents and representatives. In doing so, we may disclosure your personal information to entities outside of Australia, the locations of which differ depending on the circumstances. If we disclose personal or sensitive information to an overseas recipient, we will take reasonable steps to ensure they comply with the Australian Privacy Principles.
We hold most of our personal information on a secure database. The database provider may occasionally need to access any database to provide its service to us.
We hold your personal information in both paper-based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities. In some cases, these facilities may be overseas. We seek to ensure that personal information that we hold is protected from misuse, interference and loss caused by unauthorized access, modification or disclosure. Our employees and agents are obliged to treat any personal information held by us confidentially.
When we do not need your personal information anymore, we will securely destroy it, unless there is a legal reason why we need to continue to hold that personal information.
When you interact with us, payments are made through our payment gateway provider(s).
You will be providing payment card credit details directly to our payment gateway provider(s) which operate secure servers to process payment details, encrypting your payment card information and authorising payment.
None of your payment card details are permanently stored with us.
Individuals can request access to the personal information we hold about them by contacting our privacy officer using the details listed below. There is no fee for requesting access to personal information but we may choose to charge a reasonable fee to provide access to that information.
We will normally permit an individual to access their personal information, however if for some reason we do not we will explain why we have made that decision. We will normally respond to all requests within 30 days.
If an individual wishes to update the information we hold about them they can do so by contacting our privacy officer on the details listed below. There is no fee for requesting correction of personal information but we may choose to charge a reasonable fee to correct that information. We will normally respond to all requests within 30 days.
If you have any questions, concerns or complaints about the way in which we have handled your personal information, or if you believe that we have not complied with our obligations under the Privacy Act, you may contact our privacy officer on the details below. We will investigate all complaints and provide a response within 30 days, however, we may indicate in that response that additional time is required to complete the investigation, in which case we will specify a timeframe for further communication.
Our privacy officer’s contact details are:
Phone: 03 6232 4416
Alternatively, you can write to us at:
GPO Box 1450
HOBART TAS 7001
Attention: Privacy Officer
If you have a complaint regarding how we have dealt with your personal information that we cannot work with you to resolve, you may lodge a complaint with the Office of the Australian Information Commissioner by calling 1300 363 992 or sending an email to email@example.com.