Terms & Conditions

Tickets sold or issued by the TSO are subject to the Live Performance Australia (LPA) Ticketing Code of Practice and to TSO Terms and Conditions of sale.

Tickets to Tasmanian Symphony Orchestra (TSO) events are sold by TSO and third parties including ticketing agents and venue box offices. TSO tickets purchased through third parties are subject to the terms & conditions of those organisations which may differ from those listed below.

Tickets sold by TSO as an agent on behalf of an organisation presenting an event are subject to the conditions of the seller and venue.

Attendees must abide by the terms & conditions of the venue in which the performance is held.

TSO adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available here.

Ticket prices are correct at time of quotation or publication but are subject to change at the discretion of TSO management. Single ticket prices may be dynamically adjusted, without notice, dependent upon market demand.

Ticket refunds will not be given except as provided for under the LPA Code of Practice for the Ticketing of Live Entertainment Events In Australia, available here.

Ticket Exchanges

• Tickets may be exchanged only between Federation Concert Hall, Albert Hall and Princess Theatre subscription performances
• Please provide at least 48 hour notice for all ticket exchanges.
• Tickets purchased through third parties cannot be exchanged through the TSO box office.

Postage

• Tickets and merchandise are posted via standard post. Registered or Express Post may be requested for an additional charge.

Children

• TSO does not recommend children aged 5 and under attend events other than those specifically designed for them such as outdoor concerts, Family concerts, Education concerts, and Mini TSO.
• Children between 5 and 16 years are charged at full time student concession rate if no specific child price is advertised.
• Parents and guardians need to consider the comfort and enjoyment of other audience members if bringing infants and small children to a performance.

Tasmanian Symphony Orchestra “Feel More” Money Back Guarantee

The Tasmanian Symphony Orchestra (TSO) is so confident you will enjoy your concert going experience that we are offering a 100% Money Back Guarantee for any TSO concert you attend where you did not “feel anything”. All we ask is that you’re kind to our team when you get in touch – they’re here to help, even if the concert didn’t quite move you. 

Offer Details

This offer relates to any one (1) concert ticket you have purchased and attended during a calendar year for which you did not “feel anything”. 

To apply for the refund you must:

• seek the refund within 7 days from the date of the concert you attended and wish to be refunded for;
• complete and submit a form to the TSO within the timeframe; supplied when you enquire;
• provide proof of attending the concert to the TSO, which could be the purchased ticket, confirmation email, or receipt of purchase and any other reasonable evidence required by the TSO;

To apply for the refund please contact the TSO either in person at the TSO Box Office, email or over the phone on: 

• Address: 1 Davey Street Hobart TAS 7000
• Phone: 1800 001 190 or (03) 6232 4450
• Email Address: boxoffice@tso.com.au

Any charges that you incur in contacting the TSO about the “Feel More” Money Back Guarantee are your responsibility.  

Terms and Conditions

The “Feel More” Money Back Guarantee is valid for all concerts, however, it does not apply to the following:

• concerts in our school series (including but not limited to More Words and Music, Meet the Orchestra, One Land, Many Stories, Concertinos Halloween Spooktacular, Christmas Crackers, Science and Sound, Teacher Training, Open Rehearsals);
• TSO On Demand (live-streamed and on-demand concerts); and
• group bookings. 

Any incomplete or incorrect refund forms will not be acknowledged and processed. 

In order to be eligible for the refund, tickets must be purchased from the TSO Box Office or from tso.com.au. Any tickets purchased through third-party providers are exempt from the “Feel More” Money Back Guarantee. 

Refunds will be for the amount shown on the original purchase receipt or confirmation email. If you purchased a ticket in conjunction with a promotion or at a discount, we will deduct the value of that promotion or discount from any refund we pay to you under the “Feel More” Money Back Guarantee. 

Tickets won through any TSO competition or giveaway are excluded from the “Feel More” Money Back Guarantee. For clarity, this exclusion extends to any complimentary tickets or partnership servicing tickets which the TSO has provided either directly or indirectly to you. 

Once the TSO receives your refund request and determines you are entitled to the refund, the TSO will process the refund within 5 business days.

If you claim under the “Feel More” Money Back Guarantee you can choose to have a credit towards your next concert purchase with the TSO rather than a full refund of the purchase price. 

Refunds will be strictly credited to the account you purchased the concert ticket with.

If you have a TSO subscription, the “Feel More” Money Back Guarantee applies to only one (1) concert and the refund will be applied pro-rata or otherwise a pro-rata credit to your next concert purchase with the TSO.  

General

The “Feel More” Money Back Guarantee is supplemental to the TSO’s standard Terms and Conditions which can be found here and the Australian Competition and Consumer Law.

The TSO reserves the right to change these terms and conditions at any time.

The TSO may, in its absolute discretion, refuse a refund to you if you have not complied with these terms and conditions or the TSO otherwise reasonably considers that you are obtaining a refund despite “feeling something” during a concert. 

The TSO will not be held responsible for any refunds that do not arrive in the account you purchased the ticket with. 

You are limited to one (1) claim every 12-month period from 1 January to 31 December. 

These “Feel More” Money Back Guarantee terms and conditions are governed by the laws of Tasmania.  

• The TSO reserves the right to vary, substitute or withdraw advertised programs, artists, venues and seating arrangements without notice as may become necessary.
• The right of admission is reserved.
• Ticket holders arriving late will not be admitted into the auditorium until there is a suitable break in the performance.
• Cameras and other recording devices are strictly prohibited.
• TSO is not liable to you for any claims, damages, compensation, losses or expenses as a result of a TSO performance being cancelled, postponed or changed.
• You assume responsibility for your own safety and property while at any of the concerts presented by the Tasmanian Symphony Orchestra.

Terms and Conditions for competitions and giveaways (Competition) run by the Tasmanian Symphony Orchestra.

General

• The promoter of the competition is the Tasmanian Symphony Orchestra Pty Ltd (ABN 81 088 230 184) (TSO) of Federation Concert Hall, 1 Davey Street, Nipaluna / Hobart, Lutruwita / TAS 7000. Phone 1800 001 190.
• Information on how to enter a TSO competition and prizes provided in the competition form part of the terms and conditions of entry into the competition. Entry into the competition by an individual is deemed acceptance of these Terms and Conditions.

Who can enter

• Entry is open to individuals aged 18 or older, as at the date of entry in the competition.
• The TSO reserves the right to request potential winners to provide proof of age and identity, at the nominated prize delivery address in order to claim a prize. Proof of age and identification for entry into the competition considered suitable for verification is at the discretion of the TSO. In the event that a potential winner cannot provide suitable proof of any of these requirements, they will forfeit the potential prize and no substitute will be offered.

When to enter

• The time of entry into the competition is the time the individual’s, who satisfies the entry requirements, online entry is received in the TSO’s database, not at the time of transmission of the entry by the Entrant.
• The TSO accepts no responsibility for any late, lost or misdirected entries due to technical disruptions, network congestion or for any other reason.

How to enter

• Individuals, who satisfy the entry requirements (Entrants) may enter the competition as detailed on the TSO website by completing the competition entry form available from the TSO website, or by engaging on the TSO’s Social Media Platform(s) which are also detailed on the TSO website.
• Entrants are required to take full responsibility for the content of their entry and for ensuring that their entry complies with these Competition Terms and Conditions. For the purposes of these content requirements, “entry content” includes any content (including text) that an Entrant submits in connection with their entry into the Competition.
• The TSO reserves the right to disqualify any Entrant in the Competition who tampers with the entry process, who submits an entry that is not in accordance with these Competition Terms and Conditions of entry or who has, in the opinion of the TSO, engaged in conduct in entering the Competition which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the TSO and any other persons involved in the Competition. This includes, but is not limited to, Entrants using multiple email addresses.

Number of Entries permitted

• Only one entry per Entrant will be permitted in each individual competition unless otherwise provided by the TSO in its promotion of the particular competition online, radio, television, on its Website, Social Media Platforms, member email, or in any other way.

Notification of winner

• The TSO’s decision regarding the winner or winners of a competition is final and the TSO will not enter into any discussion or correspondence regarding the competition result or any other decisions the TSO makes in connection with the Promotion of the Competition.
• Each winner will be notified by email or via messaging on Social Media Platform(s).
• A winner has 72 hours to confirm their prize before the TSO redraws any entry for that prize.
• The prize will be awarded to the person named in the drawn entry.
• Should an Entrant’s contact details change during the promotional period for the Competition, it is the Entrant’s responsibility to notify the TSO. A request to access or modify any information provided in an entry should be directed to the TSO at the email address boxoffice@tso.com.au.

Prize on offer

• Winners will receive the specific prize they have entered for which will be described on the email entry or via the website form or social media post.
• Entry into one specific TSO competition does not entitle the Entrant to be automatically entered into any other TSO competition.
• Independent financial advice should be sought as tax implications may arise as a result of accepting the prize.
• The prize cannot be transferred, exchanged or redeemed for cash.
• It is a condition of accepting the prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. It is the responsibility of the winner to confirm such conditions with the prize supplier or other relevant third parties.
• It is a condition of accepting the prize that the winner may be required, if any risk is attached to the prize, to sign a legal release in a form determined by the TSO in its absolute discretion.
• The prize must be accepted before any advertised date when the prize is for a performance, an event, festival or accommodation prize which is to be used on or by a specific date or alternative dates. The prize cannot be changed once the specific event date or latest alternative date has expired. In the instance a winner does not take the prize by the time and specific date or latest alternative date stipulated, then the entire prize will be forfeited by the winner and cash will not be awarded in lieu of the prize. If a winner cannot accept the prize, they must notify the TSO as soon as possible, but no less than within seven days of the event.
• Any companion of a winner under 18 years of age must be their parent or legal guardian. In that situation, TSO will provide a ticket for the parent or legal guardian.
• The winner acknowledges and accepts that activities that may form part of the prize could be or are inherently dangerous and may result in death, injury, incapacity, damage to property or other losses. The TSO is not responsible for any acts of god, such as adverse weather conditions or industrial action or civil commotion that may take place. The winner must make his or her own enquiries about local issues and conditions prior to attending the event.
• The winner is responsible for all other expenses not covered by the prize package.

Further Terms & Conditions

• Subject to complying with all applicable laws including legislation, the TSO reserves the right to amend, cancel or suspend the competition at any time.
• The TSO and their associated companies assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of entries, and reserves the right to take any action that may be available.
• The TSO reserves the right to terminate the competition if any aspect of the competition is tampered with. In such an event, the TSO will issue a written notice to all Entrants that the competition is terminated.
• If an Entrant uses any form of software or third party application to enter multiple times (including scripting software), organises for a third party to enter on their behalf in breach of these Terms and Conditions or enters using incorrect contact details, his or her entry will be deemed invalid. If such an Entrant wins and is awarded a prize, the Entrant must immediately, return the prize to the TSO, on receipt of written notification from the TSO requiring them to do so. The TSO reserves the right to request whatever documentation it considers necessary to confirm whether an Entrant has breached this condition and the Entrant agrees to provide the requested documentation.
• If the prize is unavailable on the applicable date, for whatever reason no compensation will be payable if a winner is unable to use the prize on any alternative date offered by the TSO.
• The TSO reserves the right to redraw the prize if an Entrant who claims to be a prize winner is unable to satisfy any of these Terms and Conditions, provide adequate photo ID, if required, or is unable to claim the prize for any reason.

Copyright, statutory guarantees, waiver and liability

• In consideration for the TSO awarding the prize to the winner, the winner hereby consents to their entry, submission, image and/or voice, as recorded, photographed or filmed during the winner’s participation in the prize, or in subsequent advertising or marketing activities undertaken by Tasmanian Symphony Orchestra, subject to any receipt of parental or other consent required. The winner will not be entitled to any fee for such use.
• In the case of the intervention of any act, agent or event which prevents or significantly hinders the TSO’s ability to proceed with the competition on the dates and in the manner described in these Terms and Conditions, including but not limited to vandalism, power and/or other technology failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, epidemic, the TSO may in its absolute discretion cancel the competition.
• The TSO does not exclude any rights and remedies in respect of goods or services under the Australian Consumer Law in the Competition and Consumer Act (2010) (Australian Consumer Law) which cannot be excluded, restricted or modified. However, the remainder of this clause will apply to the fullest extent permitted by law and the TSO shall not be liable for any loss or damage suffered by an Entrant, or companion of a Winner (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the acceptance of and/or the delivery of the prize except for any liability which cannot be excluded by law. The TSO is not responsible for any incorrect or inaccurate information, either caused by the Entrant or for any of the equipment or programming associated with or utilised in this competition, or for any technical error, or any combination thereof that may occur in the course of the administration of this competition including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries.
• The TSO reserves the right in its sole discretion to disqualify any individual who the TSO has reasonable grounds to conclude breached any of these Terms and Conditions, or engaged in any unlawful or other improper conduct calculated to jeopardise the fair and proper conduct of the promotion. The TSO’s legal rights to recover damages or other compensation from such an offender are reserved.
• All entries in the Competition on receipt by the TSO become the property of the TSO. The TSO collects personal information about the Entrant for the purposes of conducting this promotion. Any disclosure of such information will be made as required by law and in accordance with these Terms and Conditions but no further use of this information will be made without prior written consent.
• All entries on receipt by the TSO become the property of the TSO. All entries will be entered into a database and the TSO may use the Entrant’s names and email address for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid to the Entrant unless otherwise advised by the Entrant. By entering this competition, Entrants confirm that they consent to their details to be used for this purpose. If Entrants no longer consent to their details being used for future marketing purposes, the Entrant can contact the TSO using their details set out below. Any request to update, modify or delete the Entrant’s details or to cancel their permission for the TSO to use their details for the purposes in these Terms and Conditions to be directed to the TSO. The TSO collects information about you, including your name and email address which you provide when entering the competition. The TSO collect and use that information to provide you with our goods and services and to promote and improve our goods and services. We may share your information with any third-party provider of prizes. We may also use your information as described when we collect information from you. If you do not provide us with requested information we may not be able to provide you with the prize. We may disclose information of Entrants including prize winners to any third party providers involved in relation to the prize. Where you have entered a competition, we may disclose your personal information to authorities if you are a prize winner or otherwise as required by law. To request access to, or to update, any personal information the TSO holds about you, you can contact the TSO office on 1800 001 190 during office hours or email tso@tso.com.au.