Find answers to TSO On Demand frequently asked questions.
For technical support please reference the Help menu on TSO On Demand.
Please get in touch with the TSO Box Office for any further questions or feedback.
To enjoy TSO On Demand, simply visit our website at www.tso.com.au and click the ‘WATCH’ option from the main menu.
You’ll be redirected to watch.tso.com.au where you can login with your regular TSO ticketing details. Then simply select 'Start Watching' and choose what you want to enjoy.
If it’s your first time with TSO On Demand, you’ll need to click on the ‘Create Account’ option in the top menu bar which will redirect you to the TSO ticketing page to complete your purchase.
You’ll then get an email confirming your purchase with a link to login at watch.tso.com.au. Then just select 'Start Watching' and choose what you want to enjoy.
If you experience any issues with Airplay or Chromecast during the live stream, please try the rewatch available for 72 hours after the concert or the final Watch on Demand recording available 2 weeks post concert.
We are currently investigating higher stability with the Airplay and Chromecast services and you may have an issue where it is unavailable or plays as audio only during live streams.
Please consult the platform technical support guide here for other questions.
Because our customers want it.
Audience preferences and behaviours have changed. We’ve become used to streaming services for TV and movies. And many people now want access to cultural experience online as well.
Plus, concerts sell out. TSO On Demand allows an unlimited number of people to enjoy every Federation Concert Hall Series and 6pm Series performance, anytime, anywhere.
TSO On Demand is offered via the sophisticated video hosting platform Vimeo. That means it’s much easier to navigate with a better viewing experience than our previous offerings.
Previously, subscribers were sent a one-time personalised link which they needed to use for all TSO online performances. Now, with TSO On Demand, you can access everything at the touch of a button online! Much easier!
Both are great!
TSO On Demand is a great alternative to attending concerts in person if you cannot make it in person, for whatever reason.
TSO On Demand is also a wonderful way to experience concerts again with high-quality digital experience taking you into the heart of each concert.
People living with disability have been rightly advocating for many years for the livestreaming of arts events. It is our hope that TSO On Demand is a good response.
We know that some people living with disability can sometimes find it challenging to participate in arts events. TSO On Demand provides easy access.
The Federation 12 Concert Series Package includes not only discounted tickets to attend every concert in person, but also a free 12-month TSO On Demand subscription as well!
No.
In 2023, all subscribers who purchased a package to attend in-person concerts received a free digital subscription. In 2024 we have introduced much more flexibility with our subscription packages, with our expanded Create Your Own packages proving very popular.
We have retained the free TSO On Demand subscription with the in person Federation Concert Hall 12 package. The Create Your Own packages do not include a free TSO On Demand subscription. However, customers will have the option to add it.
The decision to set up TSO On Demand was based on the popularity of the videos and livestreams we released during COVID. People liked it then. And we think they’ll like TSO On Demand even more because it’s an even better and higher quality offering.
Partly, yes.
TSO began offering digital recordings during the COVID shutdowns and then continued with livestreaming as audiences started to return in person.
Audiences who are still cautious about COVID – including for health reasons – tend to see digital experiences as a way to enjoy arts and culture in a safe way.