If you feel nothing during one of our concerts — not even a single flicker of emotion — we’ll give you your money back.
We’re not kidding. It applies to every show the Tasmanian Symphony Orchestra performs, including our Obscura concerts, 6pm Series and Live Sessions.
Here’s how it works. In the unlikely event you should wish to claim your cash back, simply explain the reasons why you genuinely didn’t feel anything to our passionate, understanding team. You can either visit the TSO Box Office in person, or call or email.
But we’re confident you won’t need to.
*T&Cs apply. Read below.
Choose your concert
All in-person concerts sold and ticketed by the TSO are included in the Feel More Guarantee, excluding TSO for Schools education concerts, and group bookings.
To apply for a refund as part of the Feel More Guarantee, please contact the TSO either in person at the TSO Box Office, email or over the phone.
Email boxoffice@tso.com.au or phone 1800 001 190 (10am – 4pm Monday to Friday).
The TSO Box Office is open 10am – 4pm Monday to Friday in the Federation Concert Hall, 1 Davey Street, Nipaluna / Hobart.
You must seek the refund within 7 days from the date of the concert you attended and provide proof of attending the concert, such as ticket or receipt/confirmation email.
This offer relates to one concert ticket per customer per year.
All we ask is that you’re kind to our team when you get in touch – they’re here to help, even if the concert didn’t quite move you.
Tasmanian Symphony Orchestra “Feel More” Money Back Guarantee
The Tasmanian Symphony Orchestra (TSO) is so confident you will enjoy your concert going experience that we are offering a 100% Money Back Guarantee for any TSO concert you attend where you did not “feel anything”. All we ask is that you’re kind to our team when you get in touch – they’re here to help, even if the concert didn’t quite move you.
Offer Details
This offer relates to any one (1) concert ticket you have purchased and attended during a calendar year for which you did not “feel anything”.
To apply for the refund you must:
- seek the refund within 7 days from the date of the concert you attended and wish to be refunded for;
- complete and submit a form to the TSO within the timeframe; supplied when you enquire;
- provide proof of attending the concert to the TSO, which could be the purchased ticket, confirmation email, or receipt of purchase and any other reasonable evidence required by the TSO;
To apply for the refund please contact the TSO either in person at the TSO Box Office, email or over the phone on:
- Address: 1 Davey Street Hobart TAS 7000
- Phone: 1800 001 190 or (03) 6232 4450
- Email Address: boxoffice@tso.com.au
Any charges that you incur in contacting the TSO about the “Feel More” Money Back Guarantee are your responsibility.
Terms and Conditions
The “Feel More” Money Back Guarantee is valid for all concerts, however, it does not apply to the following:
- concerts in our school series (including but not limited to More Words and Music, Meet the Orchestra, One Land, Many Stories, Concertinos Halloween Spooktacular, Christmas Crackers, Science and Sound, Teacher Training, Open Rehearsals);
- TSO On Demand (live-streamed and on-demand concerts); and
- group bookings.
Any incomplete or incorrect refund forms will not be acknowledged and processed.
In order to be eligible for the refund, tickets must be purchased from the TSO Box Office or from tso.com.au. Any tickets purchased through third-party providers are exempt from the “Feel More” Money Back Guarantee.
Refunds will be for the amount shown on the original purchase receipt or confirmation email. If you purchased a ticket in conjunction with a promotion or at a discount, we will deduct the value of that promotion or discount from any refund we pay to you under the “Feel More” Money Back Guarantee.
Tickets won through any TSO competition or giveaway are excluded from the “Feel More” Money Back Guarantee. For clarity, this exclusion extends to any complimentary tickets or partnership servicing tickets which the TSO has provided either directly or indirectly to you.
Once the TSO receives your refund request and determines you are entitled to the refund, the TSO will process the refund within 5 business days.
If you claim under the “Feel More” Money Back Guarantee you can choose to have a credit towards your next concert purchase with the TSO rather than a full refund of the purchase price.
Refunds will be strictly credited to the account you purchased the concert ticket with.
If you have a TSO subscription, the “Feel More” Money Back Guarantee applies to only one (1) concert and the refund will be applied pro-rata or otherwise a pro-rata credit to your next concert purchase with the TSO.
General
The “Feel More” Money Back Guarantee is supplemental to the TSO’s standard Terms and Conditions which can be found here and the Australian Competition and Consumer Law.
The TSO reserves the right to change these terms and conditions at any time.
The TSO may, in its absolute discretion, refuse a refund to you if you have not complied with these terms and conditions or the TSO otherwise reasonably considers that you are obtaining a refund despite “feeling something” during a concert.
The TSO will not be held responsible for any refunds that do not arrive in the account you purchased the ticket with.
You are limited to one (1) claim every 12-month period from 1 January to 31 December.
These “Feel More” Money Back Guarantee terms and conditions are governed by the laws of Tasmania.